Refund Policy

You may request a refund within 30 calendar days of your original purchase date. To request one, email support@stillqualified.com — from your purchase or account email address where reasonably possible — and include your order number or another reasonable purchase identifier.

Using the product during the guarantee period does not disqualify you. It is a digital product; you are meant to try it.

• We review eligible requests promptly.
• Approved refunds are returned to the original payment method where possible.
• Your payment provider or bank may need additional time to post the refund.
• Product access and entitlement end once the refund is issued.
• Export anything you want to keep before your access ends — the product provides document exports and a full account-data export.

We may decline or pause a refund only where there is credible evidence of:

• fraud or use of stolen payment credentials;
• intentional account sharing, resale, or redistribution;
• repeated refund abuse for the same product;
• a duplicate refund already issued for the same purchase;
• an active chargeback covering the same purchase;
• a material violation of the Terms directly related to the refund request.

If we decline a request, we will give you a concise reason and a way to reply.

• Accidental duplicate purchases are refunded.
• If you never received access, tell us — we will try to restore access first, and refund if we cannot.
• If a material technical failure on our side prevented you from using the product, we will make it right.

Requests made after 30 days are generally not eligible under the satisfaction guarantee. However, your mandatory legal rights are unaffected, and we may still correct billing errors or product-access failures. Any discretionary exception we make does not create an ongoing obligation.

If something has gone wrong, please contact support@stillqualified.com first — it is almost always faster. We do not charge punitive fees, and we do not threaten or penalize customers for using lawful chargeback rights. Your dispute-resolution rights, including the arbitration and 30-day opt-out terms in the Product Terms of Use, apply as written there.