Support Policy

• Account and access assistance, including sign-in problems.
• Refund requests under the Refund Policy.
• Technical issues with the product, including export and Copilot problems.
• Data-rights requests, account-data exports, and deletion requests.
• Reports of suspected unauthorised access to your account.

• Messages are reviewed during normal U.S. business days.
• Response times vary with the complexity of the issue.
• Urgent account-security reports are prioritised.
• We are not an emergency service. If you are in danger or crisis, contact local emergency services.

• The email address associated with your account.
• Your order number or purchase reference, for purchase questions.
• What you expected to happen and what happened instead.
• The page or exercise involved, and roughly when it occurred.

• Guarantee a job, interview, offer, or any other career outcome.
• Contact employers or apply for roles on your behalf.
• Act as your legal, tax, financial, medical, or immigration adviser.
• Rewrite your factual history into claims that are not true.
• Recover deleted data once recovery is no longer technically possible.

We treat you with respect and ask for the same. We may decline to continue a conversation that is abusive or threatening, and we may verify identity before making account changes. Declining an abusive conversation does not remove your refund or legal rights.