Product Terms of Use

These Terms apply to The Still Qualified Complete Career Relaunch System ("the product"), operated by Still Qualified ("we", "us", "our"). You accept them through an affirmative acceptance step in the product — not by silence or by continuing to browse.

The Refund Policy forms part of the purchase-related terms. The Career Guidance and Outcomes Disclaimer is incorporated into these Terms by reference. The Privacy Notice, AI Processing and Output Notice, Data Retention and Deletion Policy, Support Policy, and Cookies and Advertising Tracking Notice are provided for your information and are acknowledged rather than treated as blanket permission for any use whatsoever.

• You must be at least 18 years old.
• The product is currently intended for customers located in the United States.
• You confirm that the account and purchase information you provide is accurate.
• You may not access the product where doing so would violate applicable law.

We ask you to affirm your age rather than collect your date of birth, because we do not need your date of birth to operate the product.

• Access is for one authorised customer per account.
• You are responsible for protecting access to your account and your sign-in links.
• Please tell us promptly if you believe someone else has accessed your account.
• You may not share magic links, sign-in credentials, or paid access with others.
• We may take reasonable and proportionate security action when misuse is detected.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the product for your own career-relaunch work.

You may not:

• resell, sublicense, or share paid access;
• copy the product's content at scale or republish a substantial part of it;
• distribute our templates or exercise structures as a competing product;
• scrape the product or extract content by automated means;
• reverse engineer the software, to the extent we may lawfully restrict this;
• bypass access controls, usage limits, or security measures;
• abuse the Career Copilot or its rate limits;
• use the product to create unlawful, deceptive, infringing, or fraudulent material.

You keep ownership of your own career information and the original content you create in the product.

You grant us a limited licence to process that content only as reasonably necessary to operate, secure, support, troubleshoot, and provide the product you asked for. We do not publicly display your content without your separate permission.

You must have the right to submit the information you provide, and you should not submit another person's confidential information without their authorisation. Please do not enter Social Security numbers, financial account numbers, government ID numbers, passwords, or medical records — the product does not need them.

The Career Copilot helps you phrase and organise information you provide. The AI Processing and Output Notice is incorporated here.

• AI output can contain errors, omissions, or unsupported suggestions.
• You must review and verify every generated statement before you rely on it or send it to anyone.
• Facts you confirm remain distinct from suggestions the Copilot produces.
• AI output is a working draft, not a guaranteed professional result.
• You may not use the tool to fabricate employers, credentials, achievements, metrics, education, relationships, references, or work history.
• Reasonable rate limits and usage controls apply.
• Provider or network failures may temporarily affect availability.

Still Qualified is an educational and organisational product. We are not an employment agency, recruiter, staffing firm, law firm, financial adviser, tax adviser, medical provider, therapist, or government service.

• Nothing in the product guarantees a job, interview, offer, promotion, salary, compensation increase, business result, or timeline.
• Employers and their hiring decisions are outside our control.
• You remain responsible for the accuracy of your applications, résumés, profiles, messages, and representations.

• Purchases are processed through our authorised checkout provider.
• We do not intentionally store full payment-card numbers; card details are handled by the payment provider.
• Access is associated with the purchasing account and email address.
• The access period and included services are those shown clearly at checkout.
• A one-time purchase is not an automatic-renewal subscription. No recurring charge may be created without separate, clear disclosure and your authorisation.
• Access may be suspended for fraud, chargeback abuse, unauthorised sharing, security risk, or serious violations of these Terms.

Suspension does not remove your non-waivable legal rights or any valid refund right you already have.

We own or licence our brand names, product design, original text, the presentation of the RETURN framework, exercise structures, software, interface, examples, templates, and the export documents we supply.

The personalised content you create remains yours. We claim no ownership of your honest reviews of this product.

You may write honest reviews, criticism, and feedback about this product. We will not penalise you for a negative opinion, and these Terms contain no non-disparagement clause.

We may moderate content that is unlawful, defamatory, harassing, threatening, obscene, privacy-violating, infringing, unrelated, or clearly false and deceptive.

• We make reasonable efforts to keep the product available.
• Outages, maintenance, security events, third-party providers, and Internet conditions can affect access.
• We do not guarantee uninterrupted or error-free service.
• We will communicate material product or policy changes appropriately.
• We will not apply changes deceptively or retroactively to remove a refund right you have already earned.

We may suspend or terminate access proportionately for account sharing, fraud, threats to security, unlawful conduct, abusive automated use, infringement, or material policy violations. Where practical we will give reasonable notice first, except in urgent security or legal situations.

If access ends, you lose the ability to sign in and use saved work in the product. We recommend exporting anything you want to keep — the product provides both document exports and a complete account-data export.

The product is provided on an "as available" basis. We do not guarantee any career outcome, and we do not guarantee that every AI output will be accurate.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss arising from decisions you make based solely on unverified content — whether that content came from you or from AI output you did not check.

To the fullest extent permitted by law, our total aggregate liability relating to the product is limited to the amount you paid for the product giving rise to the claim.

These limits do not apply to liability that cannot lawfully be limited, including fraud, willful misconduct, gross negligence where applicable, and your statutory consumer rights.

You agree to indemnify us only for claims arising from your unlawful use of the product, content you submit that infringes someone else's rights, intentional account sharing or resale, or your fraud or material violation of these Terms. This does not apply to ordinary, good-faith use of the product.

Arbitration resolves a dispute before a neutral arbitrator instead of a judge or jury. It is usually more informal than court. An arbitrator can award the same individual relief a court could, but arbitration does not allow class or representative proceedings.

Informal resolution first. Before starting arbitration, we each agree to try to resolve the dispute informally for at least 30 days. Send a short written notice describing the dispute and the relief you want by email to support@stillqualified.com; we will send ours to the email associated with your account. This is a required step, and any applicable filing deadline or limitations period is paused while both sides work through it in good faith.

Binding individual arbitration. If the dispute is not resolved informally, either of us may submit it to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, as modified by this section. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Arbitration is conducted on an INDIVIDUAL basis only.

Your right to opt out. You may opt out of this arbitration agreement (including the class-action waiver) by emailing support@stillqualified.com within 30 days after you first accept these Terms, stating that you opt out of arbitration and including the email associated with your account. Opting out is free, is confirmed by our reply, and does NOT change your access to the product, your price, your support, your refund rights, or how your account is treated. There is no penalty or loss of product access for opting out. If you opt out, the "Governing law, venue, and small claims" paragraph below governs your disputes instead.

• Fees: you will pay no more than the maximum consumer filing fee under AAA's Consumer Fee Schedule (currently $225), and Still Qualified will pay all other administrative and arbitrator fees that AAA's consumer rules require the business to pay.
• Hearings: you may choose a documents-only decision, a telephone or video hearing, or, for an in-person hearing, a location in the county (or United States equivalent) where you live.
• Remedies: the arbitrator may award any individual remedy a court could award under applicable law, including statutory damages and, where a statute provides, reasonable attorneys' fees and costs.
• Small claims: instead of arbitration, either of us may bring an eligible individual claim in a small-claims court that has jurisdiction.
• Government agencies: nothing in this section prevents you from reporting a concern to, or seeking relief from, any federal, state, or local government agency.
• Non-waivable rights: nothing in this section waives any right or remedy that applicable law does not allow to be waived, including any right to public injunctive relief that cannot lawfully be waived.
• Interim protection: either party may ask a court for temporary injunctive relief to protect intellectual property or stop unauthorized account access while arbitration is pending.

Mass filings. If 25 or more similar demands are submitted, AAA's Mass Arbitration Supplementary Rules and their related fee schedule apply. Those rules coordinate administration and fees while preserving each person's individual claim. We will not use them to indefinitely delay your claim, to shorten a limitations period, or to select test cases one-sidedly.

If AAA is unavailable. If AAA will not or cannot administer the arbitration, the parties will agree on a comparable, established administrator that follows consumer-protective rules; if they cannot agree, a court with jurisdiction may appoint an arbitrator under the Federal Arbitration Act. Notices to Still Qualified about a dispute are sent by email to support@stillqualified.com; we will provide any additional service information an administrator or court requires at that time.

Governing law, venue, and small claims. These Terms are governed by the laws of the State of Nevada, excluding its conflict-of-law rules, and the Federal Arbitration Act governs the arbitration agreement. For a small-claims case, a claim you bring after opting out, or any matter not subject to arbitration, venue is an appropriate Nevada state or federal court, subject to any mandatory consumer-law venue rights you have.

• Severability: if a provision is unenforceable, the rest remains in effect.
• Waiver: not enforcing a provision once does not waive it later.
• Assignment: you may not assign these Terms; we may assign them in connection with a business transfer, subject to applicable law.
• Headings are for convenience only.
• These Terms, with the documents incorporated above, are the entire agreement for your use of the product.
• Electronic communications: we may communicate with you electronically about your account and purchase.
• Survival: sections on content, intellectual property, warranties, liability, indemnification, and disputes survive termination.

Questions about these Terms: support@stillqualified.com.